Synti AppsRefund Policy
Last updated: 12 October 2026. Written in the same plain words as the product. If anything here is unclear, that is a fault worth reporting.
Who takes the payment
Polar (polar.sh) sells every subscription on our behalf, as merchant of record, and is the seller you pay: the payment, the tax, the receipt and the refund itself are handled by Polar on our instruction. Polar's own terms of sale apply to the payment; this page says when we instruct a refund.
The seven free days
Every paid plan starts with seven days free. The plan works in full from the first day, nothing is charged until the free days are over, and if you cancel within them you are not charged at all - there is nothing to refund, because nothing was taken.
Fourteen days, for any reason
Within fourteen days of a charge you may ask for it back for any reason at all, and we refund it in full. You do not have to explain, and using the plan in those fourteen days does not take the right away.
If you are in the European Union or the United Kingdom
You have a statutory right to withdraw from a distance contract within fourteen days. Because a subscription gives you access at once, you agree when you subscribe that performance begins immediately; even so, we do not rely on the exception that would let us refuse - our own fourteen-day promise above is at least as good, and applies whether or not the statutory right does.
After fourteen days
Ask anyway. If the applications did not do what this site says they do, we refund. If a paid plan stopped offering something it promised, we refund the part of the period you have paid for. Otherwise a subscription runs to the end of the period you paid for and simply does not renew.
How to ask
Write to apps@synti.co from the address you signed in with, or cancel and ask through Polar's own page, which you reach from Settings then Subscription in either application. Tell us the email you subscribed with; the order number from your receipt helps and is not required.
How long it takes
We answer within three working days and instruct the refund at once where it is due. Polar returns it to the way you paid, in the currency you paid, usually within five to ten working days - how long depends on your bank, not on us.
Cancelling, and what it does
Cancelling stops the next renewal and leaves the plan running to the end of the period you have paid for. It is not a refund and does not ask for one; if you want the current period back as well, say so.
What a refund does not take away
Nothing you made, and nothing you installed. The applications on your computer keep working and keep everything in them. What ends is the subscription and what it offered - publishing to the App Hub, making several applications at once, more than one workspace.
Changing plan mid-period
Moving from monthly to yearly, or back, takes effect at the end of the period you have paid for, so nothing is charged twice and nothing is left behind. If you would rather change at once, write to us and we work out what is owed either way.
Currency, and what your bank takes
A refund goes back in the currency you paid, to the way you paid. If your bank charged you for converting a currency, that part is theirs and not ours, and we cannot return it - ask them.
Chargebacks
If something is wrong, asking us is faster than asking your bank, and we would rather fix it. A chargeback raised without asking us first may suspend the account while the bank decides, because we have to answer it and cannot do both.
Who we are
Synti Apps is made and run by Synti Labs. Write about anything on this page to apps@synti.co.